Please Follow the Instructions Below Depending On Your Circumstances:
1. No Longer Required/Ordered Incorrectly
REQUEST RMA RETURNS AUTHORISATION HERE FOR ITEMS NOT REQUIRED-- Please include your order number/invoice number, full name, and details of the item
Unwanted goods can be returned for a refund. As long as the items are as new, unused, in the original packaging (unmarked and undamaged), and fully ready for re-sale we will happily take them back for a refund (please allow 7-10 working days for refunds). Buyer pays for return carriage. Goods must be returned within 14 days from the date of invoice. Specially altered items (such as cut lengths of cable for example) are non-returnable.
Business to Business (B2B) returns are subject to a 25% handling charge.
We have also negotiated a low price for returns via DPD which you can book here.
2. Received Damaged
REQUEST RMA RETURNS AUTHORISATION HERE FOR ITEMS DAMAGED-- Please include your order number/invoice number, full name, and details of the item and then damage.
Any items being returned as damaged in transit, requiring replacement or refund, should be notified, either verbally or in writing, within 24 hours of delivery and must be accompanied by clear photographs showing both the packaging - particularly any damage to the packaging - and also the damaged item(s). The correct paperwork can then be sent and these photographs will ensure that replacements or refunds can then be processed with a minimum of delay.
a) Click here for a pre-paid postage label* for you to return the unit to us and we will dispatch a replacement upon receipt (please mark the outside of the parcel with "Urgent Replacement Required" so that it can be quickly identified) - *If the parcel is larger than 61x46x46cm or heavier than 20Kg, then please contact us to arrange collection
OR
b) You can purchase an Advance Replacement unit, which we send to you, this allows you to have the units exchanged at your own convenience. Click here for a pre-paid postage label* so that you can then return the damaged unit to us for a refund (against the advance replacement). (The Advance Replacement can simply be purchased online as if you were buying a new unit, then REQUEST AN RMA when ready, to send the faulty unit back)
3. Faulty Unit (within 6 months)**
REQUEST RMA RETURNS AUTHORISATION HERE FOR FAULTY ITEMS-- Please include your order number/invoice number, full name, full details of the item, details of the fault and whether you would prefer a refund or a replacement.
We understand that when this situation arises it can be a great inconvenience, so after checking with the manufacturer's technical helpline (Most suspected faults can be sorted out over the phone as they result from wiring or setup issues - which is a good thing as it saves you sending the unit back in the first place) we offer the following two options:
a) We can supply a pre-paid postage label* for you to return the unit to us and we will dispatch a replacement upon receipt (please mark the outside of the parcel with "Urgent Replacement Required" so that it can be quickly identified) - *If the parcel is larger than 61x46x46cm or heavier than 20Kg, then please contact us to arrange collection
OR
b) You can purchase an Advance Replacement unit, which we send to you, this allows you to have the units exchanged at your own convenience. We will provide you with a pre-paid postage label* so that you can then return the faulty unit to us for a refund (against the advance replacement). (The Advance Replacement can simply be purchased online as if you were buying a new unit, then REQUEST AN RMA to authorise the return of the faulty unit)
Suspected faulty items are 'tested' prior to refund or replacement.
When Returning ANY Item, Please Include:
- A copy of your invoice or order confirmation
- Your contact details including address
- A clear description of the fault (plus any manufacturer's comments)
- Your preference of replacement or refund where applicable (please allow 7-10 working days for refunds)
- An RMA reference number (email returns@fastlec.co.uk to obtain this)
**If a product fails after six months of receiving the item it is considered a warranty claim and is the responsibility of the buyer to pay for the return postage. We will then dispatch a free-of-charge replacement once the original has been received and tested. Book a DPD Return Here
REQUEST RMA RETURNS AUTHORISATION HERE-- Please include your order number/invoice number, full name, full details of the item, details of the fault and whether you would prefer a refund or a replacement.
If the faulty unit is returned within 30 days of receipt, then a refund or replacement can be issued. Faulty items returned after 30 days of receipt cannot be refunded, however, we can provide a replacement.
In some cases, we may offer a partial refund to cover the remaining part of any existing warranty rather than a replacement.
If the faulty unit is returned within 30 days of receipt, then a refund or replacement can be issued. Faulty items returned after 30 days of receipt cannot be refunded, however, we can provide a replacement.
If Fastlec no longer stocks the item, we will refund you the remaining of your warranty
Overseas returns - We are unable to cover the return or re-shipping charges on overseas purchases.
